Shipping policy
Order Processing Time
All orders are processed within 1–5 business days.
Processing time includes order confirmation, packaging, and dispatch from our fulfillment partners.
Shipping Time
Delivery times vary depending on the destination and the fulfillment warehouse.
Typical delivery windows:
- United States: 7–20 business days
- Canada, UK, EU: 10–25 business days
- Australia & New Zealand: 10–25 business days
- Rest of World: 10–30 business days
These timeframes may vary during holidays, high‑volume seasons, or customs delays.
Tracking Information
Once your order ships, you will receive a tracking number by email.
Tracking updates may take 3–7 days to appear, depending on the carrier.
Multiple‑Item Orders
Because we work with multiple fulfillment partners, items in the same order may ship separately at no extra cost.
Shipping Delays
We are not responsible for delays caused by:
- Customs processing
- Weather conditions
- Carrier issues
- High‑volume seasons
However, we will always assist you in tracking and resolving delivery issues.
Wrong Address Disclaimer
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If a package is marked as delivered but not received, please contact the carrier first.
We will assist in filing a claim if needed.