Refund policy
Refund & Return Policy
Refunds are not accepted unless the product is defective.
If your item arrives damaged, defective, or incorrect, we will process a full refund after verification.
Returns for Defective Items Only
We do not accept returns for reasons other than product defects.
If your item is defective, damaged, or you received the wrong product, please contact us immediately at:
support@fluffyiz-everythingyourpetslove.com
To process a defective‑item return, you will need to provide:
- Order number
- Photos or video showing the defect
- Original packaging (if possible)
Once approved, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Non‑Returnable Items
Because we only accept returns for defective products, the following are not eligible for return or refund:
- Non‑defective items
- Items with no proof of defect
- Sale items
- Gift cards
- Personalized or custom items
- Perishable or hygiene‑sensitive products
Exchanges
Exchanges are only available for defective items.
If you prefer a replacement instead of a refund, we will send a new item once the defective one is verified.
European Union 14‑Day Cooling‑Off Period
If your order is shipped to the EU, you may cancel your order within 14 days only if the item is defective.
Non‑defective items remain non‑returnable.
Refund Processing
Once your defective item is received and inspected, we will notify you of approval.
Approved refunds are issued to your original payment method within 10 business days.
If more than 15 business days pass after approval, contact us at:
support@fluffyiz-everythingyourpetslove.com
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